We are here to help.
Whether it is an order, a creator setup question, checkout, delivery, or anything in between, send us the clearest details you have. We will route it to the right team and keep the conversation attached to your account.
we help?
Frequently asked questions
Find quick answers to common marketplace questions.
How do I track my order?+−
Open Account > Orders to see status, tracking details, items, totals, and support actions for each order.
What should I do if my order is delayed?+−
Open a support case from the order so the team can see the order, item quantity, buyer, and creator context.
How do I contact support about a product?+−
Use Contact support from the order details page, or include the product name and creator handle from the help form.
When will I receive my payout?+−
Creators can review payout status from the dashboard. Paid and scheduled amounts are updated after eligible completed orders.
Why was my creator account not approved?+−
Open Collaboration to see review notes. If anything is unclear, create a case with your creator handle and the requested update.
Can I request a refund?+−
Yes. Start from the related order and explain what happened, including photos if the item arrived damaged.
What information should I include?+−
Include your account email, order number, product name, creator handle, what happened, and any helpful image evidence.
Open a support case
Include the relevant account email, order number, creator handle, product name, and image evidence when it helps.
Contact the right team
To help us move faster, include the order number, creator handle, product name, screenshots, and the account email you used.